Legal
Privacy policy
This page explains what chicagowoodenspools.com collects, why, and what you can ask us to do with it.
What you send us
When you submit the request form we receive what you enter: your name, email, optional phone number and company, the pickup or delivery address and ZIP, what you want done, the product, the reel count, sizes, markings, loading details, timing and any notes. If you tick the text-message box, we also record that consent. If you email us, we receive your message and any photos.
We use this to answer your request, quote, arrange pickups or deliveries and keep a record of the work. We do not sell it.
How the form is processed
Form submissions are passed through this site's server to the lead management service we use to receive and track requests. That service stores the request so we can respond and follow up. Some fields are checked before they are accepted, for example that the ZIP and email look valid.
Where you came from
When you send the form, it also includes the page you first landed on, the referring site, and any campaign tags in the link that brought you here (such as utm parameters or ad click identifiers). This tells us which pages and searches lead to requests. It is kept for your browser session only until you send the form.
Analytics
The site uses PostHog to understand how pages are used: which pages are viewed, how people move between them, and whether forms are started and sent. Requests to PostHog go through this site's own address. Session recordings, if enabled, mask everything typed into form fields. PostHog may set cookies or local storage to recognise a returning browser. You can block these in your browser settings without losing access to the site.
Text messages
We only text you about your request if you tick the consent box on the form. Message and data rates may apply. Reply STOP to opt out at any time.
How long we keep it
We keep request records for as long as they are useful for the work and our business records, and delete them when they are not.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it, by writing to info@chicagowoodenspools.com. We will answer within a reasonable time.
Changes
If this policy changes, the new version will be posted on this page.
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